Discrimination Essay Example | Topics and Well Written Essays - 2500 words

Discrimination - Essay Example Evidences of racial discrimination, as proposed by Wrench and Modood (2000), can be derived from five different sources. These include statistical evidence, discrimination testing, studies on the activities of employment decision-makers (or the so-called 'gatekeepers' who are in the capacity to hire or reject applicants), self-reports of ethnic minorities, and, lastly, the legal action employed by discriminated employees. Generally, the proposed study seeks to determine the impact of racial discrimination to employees and employers during the recruitment and selection process. Specifically, the study will try to provide answers to the following questions: There is a myriad of studies on situations of racial discrimination in the British workplace. Racial discrimination come in numerous forms, including bias in hiring, firing, taunting, joking, etc. (Brief & Barsky, 2000; Deitch, Barsky, Butz, Chan, Brief & Bradley, 2003; Gunaratnam, 2001; Holmes, Marra & Burns, 2001; Mesthenos & Ioannidi, 2002). Likewise, Blackaby et al. (1997) suggest that workplace-related problems that ethnic minorities in the UK suffer can be classified into two major types: higher unemployment rate and lower salaries of non-natives compared to natives. Ethnic minorities have been found to steadily exhibit unemployment rates more than double of whites (Leslie et al., 1998). Evidence indicates that excluding Indian and Chinese men high rates of unemployment are experienced by ethnic minority groups. Likewise, the gap between the unemployment rates of whites and ethnic minorities seemed to rise and fall but showing no indication of a continued downward trend. In fact, the Commission for Racial Equality (2002) reports that comparative position of ethnic minority groups had significantly decreased since the 1970s. Ziegerta and Hangesa (2005) suggest that implicit racist attitudes interacted with a climate for racial bias to predict discrimination. Results of their study partially indicate that motivation to control prejudice moderates the relationship between explicit and implicit attitudes. Taken together, the findings illustrate the differences between implicit and explicit racial attitudes in predicting discriminatory behavior. Consequences of employer discrimination on ethnic minorities tend to be measured in terms of a competitive framework that considers

The use of statistical operations to reduce the proportion of customer Essay

The use of statistical operations to reduce the proportion of customer complaints in the agency selling cars (x) in Saudi Arabia - Essay Example However, complaints should be minimized by ensuring the clients get quality services which meet their needs. According to DDDDDD, customer complaints should not be minimized by discouraging customers from complaining, rather it should be minimized by addressing the issues that give rise to customer complaints. Typically, such issues are numerous and not all can be eliminated. However, they should be minimized. Additionally, where resources are constrained, it is important to identify the vital issues which need to be prioritized. Saudi Arabian car is unsurprisingly the largest in the Middle East and by far, the most promising. This perhaps explains why manufacturers have placed much investment and hope in this area. In 2013, the car sales hit 570,000 marking a 10% increase from 2012; a trend likely to continue in 2014. The market’s importance was further emphasized in the Saudi International Motor Show in Jeddah highlighting the sharp competition arising from convergence of leading brands and new comers. This places greater emphasis on understanding the reasons behind customer complaints and further sieving into the important reasons which should be accorded greater importance by car sale agents. Understanding customer complaints and the reasons behind the complaints helps the agencies in defining needs of customers and satisfying the needs. The process considered involves the time the client first contacts the agency to seek information about a car to the time of purchase. A typical flow chart for ca r sales process is provided below, The agencies are responsible for facilitating initial contact with would be buyers, taking the buyers through the negotiation process and eventually selling and handing over the car to the buyers. More often, contact is initiated by a client, courtesy of adverts and referrals. The agents the takes the clients through a range of options available and where no desirable options are available, suggests alternative ways of